We were forced, it was hard, but it worked!
A hybrid system, flexible and adapted to each business, capable of responding to the wishes of current and especially future employees of companies, are some of the results brought by the pandemic.
Historical facts: Contact Center
The Contact Center as we know it today emerged in the 20th century, but the technology that gave rise to this system began to be studied in the late 19th century, by the Danish mathematician, Agner Krarup Erlang. This professional from the Danish telecommunications company, developed “the Erlang formula”, which gave rise to the principles […]