Hello, future.
How are you today?
Our Story
GMtel, a Portuguese company with its eyes on the world - and an eye on the future.
Why GMtel?
Let's see
At GMtel, we favour time and experience. The experience we have been building since day one, for 20 years; the experience of our technological partners which, as the awards say, could not be better; and the customer’s experience, who, as we well know, is always right. Therefore, we invest time making each project a special and specialized project, tailored to each one (and which fulfills all the needs), where the most innovative solutions are put to the service of the customers – company relationship.
Integrated Vision
To each, his own: after all, no two customers are the same and no technology project is just technology. At GMtel, we celebrate differences and we make them our payment, offering an integrated and customized answer. We know that each project is a set of people, customers (and customers’ customers), usability, safety, support, continuity, evolution, integration, skills and future.
Skills
See more, see (even) better: we believe in and invest in the continuous training of our employees and our clients’ employees, enhancing their abilities and soft skills. How? By combining conventional training formats with disruptive leaps, experimentation, and shared learning. After all, an experienced and multifaceted team can only go far.
Agility
Quickly and well, there are those who: we focus on balance — simplicity, efficiency, and speed — by introducing “agile” methodologies throughout the organization, from design to implementation, to customer support. This way, we support companies in building and developing Customer Oriented platforms, in a timely manner, starting right at the center of this relationship: the Contact Center.
And this in numbers, how is that?|
Moving further
and up.
+50
customers
in active monitoring with our clients.
Leave it to us.
We'll do it.
At GMtel, you can count on a highly specialized team, with many years of experience and a strong desire to grow. Welcome — and it’s a pleasure.
Hermínia Moutinho
CEO | Strategy and Innovation
António Brito
CTO | Projects and Technologies
Guida Brito
CFO | Accounts and Sustainability
Sérgio Gaito
Head of Communication Applications Solutions | Systems and Applications
Tiago Prudêncio
Head of Database Networking | Development
Rui Joaquim
Head of User Experience Applications | Interactions and Management
Helder Silva
Head of Customer Management | Solutions and Services
Mihail Kanazirev
Head of Software Development | Voice and Real-Time Applications
Clóvis Cavalheiro
Head of Applications Architecture | Interactions and AI
Our
customers
Our
projects.
Since day one, in 1999, we’ve been trying to make a difference, accounting for diversity. Which is to say, we dedicate ourselves to all types of projects, whether small, medium, or large; all types of services, whether installation, physical relocation, development, or integration; and all types of sectors, whether Banking, Outsourcing, or Telecommunications.
And since day one, in 1999, we’ve focused so much (but so much) on customer concerns that we live them with them. Our role is clear: to act as a facilitating agent, trying to be a different and agile integrator. Just as the market demands.
International clients
Successful projects, combined with Certification levels, have earned us recognition as a preferred partner. Here and abroad — or many European integrators wouldn’t choose GMtel as their implementation and support partner when bringing their projects to Portugal.
20 years after that first day, in 1999, we have over 20 indirect international clients, in sectors such as IT, Banking, Logistics, and Pharmaceuticals.
What
customers?
Telcos
National and international Contact Centers, medium and large-sized. Supported by robust technologies, with inbound functionalities in contact routing and delivery, based on sophisticated distribution, segmentation, and delivery algorithms. Complemented by high-availability self-service solutions and integrated with business applications.
Banking Sector
National Contact Centers, medium-sized. Supported by technologies of recognized robustness, with inbound functionalities in routing and pre-routing and dynamic identification of the most suitable agents for each service. Complemented with WorkForce Management and/or Quality Assurance functionalities.
Outsourcing
National and international Contact Centers, medium and large-sized. Supported by technologies of recognized robustness, powerful self-service solutions, integrated with client applications, and international interconnection with multiple global telecommunications operators.
Services and Utilities
National Contact Centers, small and medium-sized. Supported by all-in-one technologies, easy to implement and maintain, multi-technological, with telephony components, CTI, support applications, scripting, CRM, Reporting, Dashboards, and recording, etc. They value integration between components and global operability.
Medium and Large Contact Centers
Projects where the robustness and sophistication of skills-based routing and pre-routing functionalities are one of the recognized advantages, alongside the high operational availability of the different Contact Center components (ACD, CTI, Self-service, SBCs, WFM, Quality, etc.)
Small Contact Centers
Projects where flexibility, ease of implementation and use, and the inclusion of all requirements in a single platform (recording, CTI, callback, script, etc.) are fundamental requirements. Some of these clients also develop consulting and training projects with us in various formats and methodologies.
What
projects?
Applicational
Diversity and common sense: application projects aimed and aim at the development and/or integration of various applications in the same Contact Center environment. All to facilitate and optimize the operations of assistants and/or supervisors and managers.
Infrastructures
Without foundations, there is no structure. Therefore, we invest in the installation of Contact Center systems on client infrastructures (on-premises), whether in traditional environments or cloud environments — the latter fully virtualized, in a Managed Services model.
International
Here they are made, there they are maintained. Or, in other words, we also look beyond borders, installing and supporting Contact Center infrastructures for international clients who want to create, maintain, and/or grow their operations in Portugal.
Consultancy
With great technologies come great responsibilities. We've known it since day one. Therefore, we believe that the involvement of our team (and their knowledge) in the environment where the projects will live is essential. And an added value.
Training
It's essential to look inside to (know how to) do it outside: that's why we believe in the continuous training of our employees. We believe so much, in fact, that we created a specific training area in the field of Contact Center Management, certified by DGERT.
Sectors and markets
Technological Partners
Integrations
