Why GMtel?
Let's see
At GMtel, we favour time and experience. The experience we have been building since day one, for 20 years; the experience of our technological partners which, as the awards say, could not be better; and the customer’s experience, who, as we well know, is always right. Therefore, we invest time making each project a special and specialized project, tailored to each one (and which fulfills all the needs), where the most innovative solutions are put to the service of the customers – company relationship.
Integrated Vision
To each, his own: after all, no two customers are the same and no technology project is just technology. At GMtel, we celebrate differences and we make them our payment, offering an integrated and customized answer. We know that each project is a set of people, customers (and customers’ customers), usability, safety, support, continuity, evolution, integration, skills and future.
Skills
See more, see (even) better: we believe in and invest in the continuous training of our employees and our clients’ employees, enhancing their abilities and soft skills. How? By combining conventional training formats with disruptive leaps, experimentation, and shared learning. After all, an experienced and multifaceted team can only go far.
Agility
Quickly and well, there are those who: we focus on balance — simplicity, efficiency, and speed — by introducing “agile” methodologies throughout the organization, from design to implementation, to customer support. This way, we support companies in building and developing Customer Oriented platforms, in a timely manner, starting right at the center of this relationship: the Contact Center.
And this in numbers, how is that?
Moving further
and up.
+50
customers
in active monitoring with our clients.
Technology is well.
And it is recommended.
No, technologies are no longer mere support tools. Today, they are indispensable allies of any business and an integral part of its evolution. Today, they are changing the way companies are in the market, making them look at innovation and change as a natural and future oriented state. And today, they are with us—more than ever.
SIP Infrastructure
Allowing the installation in virtualization environments, it is ideal for those who are greatly focused on voice channels but do not do without security. The best part? It massively reduces hardware (yes, we understand).
Recording
Security, legal compliance and memory – there is nothing like memory. After all, we remember every day how essential voice recording technologies are, and how they are with us from day one.
WebRTC
Person-to-person sessions, video conferences, group sessions and collaboration, with voice and video, without leaving the browser and without any installation. Goodbye, click-to-call and voice menus. Hello, Web Real-Time Communication.
Video
There is life (or image) besides the interlocutor. Thus, our video solutions may live in different devices, allow the recording and sending (or sharing), as well as allowing the presence of several participants.
Mobility
The truth is that it is one of digital transformation’s pillars. But it is also true that on its own, it is not enough. That’s why today, we look at communication in an integrated, secure way, with an eye on tomorrow. Step by step.
Let's
go by parts.
And by pairs.
Side by side, facing the future, are those who make us take a step forward, every day. Get to know, here, our benchmark technological partners.
Some relationships are like this – as lasting as certain. From day one, when we founded GMtel, in 1999, we were certain that we had the best technology in the Contact Center in the market by our side. More than two decades and several and continuous Certifications (among which, the current Sapphire Certification) later, we are sure that it will continue to be like this. With Avaya, we took such differentiated steps that we made a difference, bringing unimaginable algorythms to the market in Portugal and Europe.
Yes, some relationships are like this – facing the future. Where we continue to offer a set of Next Generation technologies, such as Oceana, Equinox, Breeze or the Experience Portal, highlighting the will to make it an optimized solution, open for the latest Artificial Intelligence solutions, such as Google DialogFlow or IBM Watson, for Portuguese and international customers, in a manner as lasting as certain. As it had to be.
Leave it to us.
We'll do it.
At GMtel, you can count on a team that is as especialized (as a result of long years of experience) as innovating. And so innovating that – there is no exaggeration here – it is also fanatic for emerging technologies, experimentation and laboratory. Well, the will to grow is great. Welcome and nice to know you.
